Returns and Refunds Policy
Last updated: October 19, 2022
Thank you for shopping at SOM Food.
If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Terms Feed Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Som Food, Som House, Opposite Fateh Niwas Hotel, New Gulshan Colony, Rampura – Sisarma Road, Udaipur 313001 – Rajasthan, India
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to SOM Food, accessible from https://somfood.in/
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order before 7-10 days of receiving the order.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: help@somfood.in
- By phone number: +91 72300 06280
We will refund you within 7-10 days using the same mode of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7-10 days.
- The Goods are in the original packaging.
The following Goods cannot be returned:
- The supply of Goods made to your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will refund you within 7-10 days using the same mode of payment as you used for the order, and you will not incur any fees for such reimbursement.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Som Food, Som House, Opposite Fateh Niwas Hotel, New Gulshan Colony, Rampura – Sisarma Road, Udaipur 313001 – Rajasthan, India
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Delivery Duration
Our delivery duration policy ensures swift service, with products reaching your doorstep within 7-10 days from the date of purchase. We prioritize efficiency without compromising on the quality of our handling and transportation processes. Rest assured, our commitment to timely deliveries remains steadfast, ensuring you receive your orders promptly and reliably.
For any inquiries or concerns, our customer support team is readily available to assist you throughout the delivery process. Thank you for choosing us for your online shopping experience!
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: help@somfood.in
- By phone number: +91 72300 06280